Mobile telecoms company Zain KSA has successfully completed a major digital transformation program in collaboration with Netcracker Technology. The three-year project marks a significant milestone, spanning all business lines and sets the stage for future growth.
With the implementation of a cloud-based BSS/OSS, Zain KSA is poised to improve customer experiences and expand its business ecosystem into adjacent markets such as fintech, IoT, and cloud computing services. The new system also brings a 50% reduction in product development and customer line activation times.
The transformation was powered by Netcracker’s Digital Platform and saw Zain KSA replace its existing IT infrastructure and migrate customers to the new cloud-based systems.
Gulf Economist Staff Writer