Dubai Land Department (DLD) has announced a collaboration with Microsoft to transform customer experience through an AI-driven, unified service platform.
The system integrates all service channels including call centre, email, and live chat into a single platform. Using AI and automation, DLD aims to simplify processes and strengthen customer rights.
The solution, which marks a major step forward in DLD’s digital transformation, also boosts efficiency through intelligent tracking of service requests and seamless integration with the department’s wider operational systems.
Gulf Economist Staff Writer